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L6M10最新考題,L6M10最新考古題
Fast2test 能夠消除考生對考試失敗的憂慮;讓考生安心輕松通過 L6M10 考試,把考生通過考試當作自己的事情來對待,這是我們考題網對廣大考生最貼心的服務。考生需要是多做我們的 CIPS L6M10 考古題,將特別需要記憶或比較的題型做標註,這不僅能檢測出自己理解的多,也能在 L6M10 考試前作最快速的瀏覽,增加內容的熟悉度,有效提高學習效率。
CIPS L6M10 考試大綱:
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CIPS L6M10最新考題:Global Logistics Strategy和資格考試的領導者
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最新的 CIPS Certification L6M10 免費考試真題 (Q139-Q144):
問題 #139
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: How can Customer 1 Jane's issue be resolved?
Answer Options:
答案:E
解題說明:
To compensate for the inconvenience, ShopSmart can offer Jane a discount or a gift card for her next purchase. [P 166-169]
問題 #140
Why is it important for organizations to balance their inventory levels effectively?
答案:D
解題說明:
Balancing inventory levels is crucial to prevent unnecessary costs from excess stock and warehousing while ensuring supply chain efficiency. [P-4]
問題 #141
In the context of embedded teams within a global supply chain network, what is one of the key benefits associated with this approach?
答案:A
解題說明:
Embedded teams encourage strong interpersonal relations, improving teamwork and decision-making in global supply chain networks. [P-103]
問題 #142
What is the purpose of the "order picking" stage in storage and handling practices?
答案:C
解題說明:
The order picking stage involves retrieving and preparing inventory for dispatch based on order requirements, ensuring efficient fulfillment. [P-9]
問題 #143
What is the term used to describe the physical separation of different parts of a production process in global logistics?
答案:A
解題說明:
Fragmentation allows different parts of production to occur in different countries, forming international production networks. [P-108]
問題 #144
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