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Updated ISO-IEC-20000-Foundation Free Exam Dumps–Practical Certification Materials Provider for ISO-IEC-20000-Foundation

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

Topic 2

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 3

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
To which other process is service design and transition most related?

A. Continual improvement
B. Incident management
C. Change management
D. Asset management

Answer: C

NEW QUESTION # 31
What process, other than business relationship management, reviews service performance with the customer?

A. Service Reporting
B. Budgeting and accounting for services
C. Service Level management
D. Service availability management

Answer: C

NEW QUESTION # 32
What do the principles Adapt and Adopt mean?

A. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way
B. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard
C. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance
D. Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

Answer: D

NEW QUESTION # 33
What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

A. Organizations can only be certified to one of them at a time
B. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used
C. The management systems of all three may be integrated
D. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification

Answer: C

NEW QUESTION # 34
Why would organization adopt ISO/TEC 20000?

A. To review the Service Management System (SMS)
B. To certify their services
C. To certify their products
D. To confirm that all ITIL guidelines have been implemented

Answer: A

NEW QUESTION # 35
......

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