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New Genesys GCX-GCD Test Labs - GCX-GCD Cert Guide

As practice makes perfect, we offer three different formats of Genesys GCX-GCD exam study material to practice and prepare for the Genesys Cloud CX: Developer Certification (GCX-GCD) exam. Our Genesys GCX-GCD practice test simulates the real GCX-GCDexam and helps applicants kill exam anxiety. These GCX-GCD practice exams provide candidates with an accurate assessment of their readiness for the GCX-GCD test.

Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Topic 2

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Topic 3

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Topic 4

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Topic 5

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

Topic 6

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

Topic 7

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Topic 8

Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

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Genesys Cloud CX: Developer Certification Sample Questions (Q32-Q37):

NEW QUESTION # 32
What type of trunk would you configure to connect to AudioCodes phones?

A. External trunk
B. Phone trunk
C. WebRTC phone trunk
D. Network interface trunk

Answer: A

Explanation:
To connect to AudioCodes phones, which typically function as external SIP devices, you would configure an External trunk in Genesys Cloud CX. This allows SIP communication between Genesys Cloud and the AudioCodes device.

NEW QUESTION # 33
A number plan determines how many and which digits are necessary for call routing.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, a number plan defines the structure of dialed numbers, including how many digits are expected and which patterns should be matched to properly route calls. This ensures consistent and accurate call handling across the system.

NEW QUESTION # 34
The response to the first call of https://api/v2/conversations/{conversationld}/recordings includes mediaUri in its JSON body with the response code of 202.

A. True
B. False

Answer: B

Explanation:
When making the initialGETrequest tohttps://api/v2/conversations/{conversationId}/recordings, if the recording is not yet available (e.g., it's still being transcoded), the API responds with a 202Accepted status code and an empty response body, meaning themediaUriis not included in this response. Once the recording becomes available, subsequent requests will return a 200OK status code along with themediaUriin the JSON response body, allowing access to the recording.

NEW QUESTION # 35
You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are "callback number" and either "queueld" or "routingData".
What is the difference between "queueld" and "routingData"?

A. queueld can set a list of phone numbers for the callback but not if routingData is used.
B. queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.
C. routingData can set the callbackScheduiedTime but not it queueld is used.
D. routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.

Answer: B

Explanation:
In Genesys Cloud CX, when scheduling a callback via aPOSTrequest to/api/v2/conversations/callbacks, you can specify eitherqueueIdorroutingData:
queueId:This parameter is used for basic routing, directing the callback to a specific queue by its unique identifier. It facilitates straightforward ACD (Automatic Call Distribution) routing without additional routing attributes.

routingData:This parameter allows for more advanced routing configurations. It enables the inclusion of additional routing attributes such as skills, languages, or other criteria, providing greater control over how the callback is routed within the system.

NEW QUESTION # 36
Which of the following applies to the Notifications API?

A. The ping/pong messages will tell you if the socket is dropped or not.
B. There is noping message for Notification APIs.
C. The ping message will tell you if the authentication token is expired or not.
D. The ping messages are for topic subscriptions.

Answer: A

Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.

NEW QUESTION # 37
......

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