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CTA Latest Test Guide & Valid Test CTA Tutorial

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ServiceNow CTA Exam Syllabus Topics:

Topic
Details

Topic 1

Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.

Topic 2

Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.

Topic 3

Security Architecture: This section measures the abilities of Security Architects in designing and implementing secure IT architectures. It covers principles and practices for protecting IT systems from various threats and vulnerabilities.

Topic 4

Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.

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ServiceNow Certified Technical Architect (CTA) Sample Questions (Q20-Q25):

NEW QUESTION # 20
What type of testing requires human observation to measure how user-friendly, efficient, or convenient the software or product is for end-users?

A. Smoke testing
B. Integration testing
C. System testing
D. Usability testing

Answer: D

Explanation:
Usability testing is the type of testing that relies on human observation to assess the user-friendliness of a software product.
In usability testing:
Real users interact with the software or product in a realistic setting.
Observers watch and record user behavior, noting any difficulties, frustrations, or areas of confusion.
Feedback is gathered from users to understand their experiences and identify areas for improvement.
Why not the other options?
A: Smoke testing: A quick, preliminary test to ensure basic functionality is working.
C: Integration testing: Tests the interaction between different modules or components of a system.
D: System testing: Tests the entire system as a whole.

NEW QUESTION # 21
What is the main focus in the Foundation stage of implementing the CSDM framework?

A. Setting up relationships between technology and business
B. Working on CMDB tables associated with ITSM
C. Preparing accurate business information for reporting
D. Identifying and populating network infrastructure CIs

Answer: A

Explanation:
The Foundation stage of the CSDM framework focuses primarily on establishing the core structure of your CMDB. This involves:
* Defining the scope:Determine which services and applications will be managed within the CMDB.
* Building the foundation data model:Implement the core CSDM classes and their relationships. This includes key classes like Application Service, Business Application, and Technical Service Offering.
* Populating foundational data:Start populating the CMDB with basic information about your core services, applications, and the technologies that support them.
Why not the other options?
* A:While network infrastructure CIs are important, they are not the primary focus in the Foundation stage. The focus is on the core service and application model.
* B:Accurate business information is crucial for reporting, but the Foundation stage prioritizes establishing the structural relationships within the CMDB.
* D:Working with ITSM tables is part of the broader CMDB implementation, but the Foundation stage focuses on the core CSDM classes, which extend beyond ITSM.

NEW QUESTION # 22
What are valid methods for bulk data export from ServiceNow?
Choose 3 answers

A. Using SMS push notifications for data extraction
B. Using an external ODBC connector to query tables
C. Utilizing export sets with MID Server scheduling
D. Using printed reports for data extraction
E. Extracting data using HTTP-based web services

Answer: B,C,E

Explanation:
ServiceNow provides several methods for exporting bulk data:
A: Using an external ODBC connector to query tables: ODBC (Open Database Connectivity) allows external applications to connect to the ServiceNow database and extract data using SQL queries. This is a powerful method for extracting specific data sets.
D: Utilizing export sets with MID Server scheduling: Export sets define the data to be exported. The MID Server acts as an intermediary between ServiceNow and external systems, enabling scheduled data exports to files or other destinations.
E: Extracting data using HTTP-based web services: ServiceNow provides REST APIs that allow you to programmatically extract data from the platform. This is a flexible method for integrating with other systems and automating data extraction.
Why not the other options?
B: Using SMS push notifications for data extraction: SMS notifications are not suitable for bulk data extraction.
C: Using printed reports for data extraction: Printed reports are not designed for efficient data extraction. They are intended for human-readable output.

NEW QUESTION # 23
A system administrator needs to ensure that sensitive customer data in fields is only accessible to specific roles within a ServiceNow instance. Which feature should be utilized?

A. Column Level Encryption (CLE)
B. Full Disk Encryption (FDE)
C. PI1 Encryption
D. Cloud Encryption

Answer: A

Explanation:
To control access to sensitive data at the field level, the system administrator should use Column Level Encryption (CLE).
Here's how CLE works:
Field-Level Encryption: CLE allows you to encrypt specific fields within a table, ensuring that only authorized users with the necessary decryption keys can access the data.
Granular Control: You can define different encryption keys for different fields or groups of fields, providing fine-grained control over data access.
Role-Based Access: You can grant access to decryption keys based on user roles, ensuring that only authorized personnel can view sensitive information.
Why not the other options?
A: PI1 Encryption: This is not a standard ServiceNow encryption feature.
C: Cloud Encryption: This is a broader term for encryption solutions provided by cloud providers, not a specific ServiceNow feature.
D: Full Disk Encryption (FDE): This encrypts the entire hard drive, not individual fields within the application.

NEW QUESTION # 24
Which encryption solution would ensure that customer credit card numbers were encrypted before being stored in the cloud and would allow for easy administration of encryption keys?

A. Client-side Encryption
B. Edge Encryption
C. Server-side Encryption
D. Database Encryption

Answer: A

Explanation:
Client-side Encryption is the best solution to encrypt customer credit card numbers before they are stored in the cloud and provide easy key management. Here's why:
Encryption Before Storage: Data is encrypted on the client-side (e.g., user's browser or device) before being sent to the cloud, ensuring that even if the cloud storage is compromised, the sensitive data remains protected.
Key Management: The encryption keys are managed by the client or a trusted key management system, providing greater control and flexibility.
Reduced Risk: Client-side encryption minimizes the risk of sensitive data being exposed in the cloud environment.
Why not the other options?
A: Edge Encryption: This is a broader term that can refer to various encryption techniques applied at the edge of the network.
B: Server-side Encryption: Data is encrypted on the server-side, which means the cloud provider has access to the encryption keys.
D: Database Encryption: This encrypts the entire database, but it doesn't provide the same level of control and key management as client-side encryption.

NEW QUESTION # 25
......

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